Refund policy

RETURN AND REFUND POLICY

Thank you for shopping at Kawaii Clip Studio (operated by Pulse Oil Corp). We want you to love your cute accessories! If you are not completely satisfied with your purchase of keychains, phone charms, or luggage tags, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging with all tags, protective films, and backing cards attached.

  • Protective films on acrylic keychains or charms must not be peeled off.

  • You must provide a receipt or proof of purchase.

2. Product-Specific Return Exceptions & Guidelines

Because we specialize in small accessories and personal charms, please note the following conditions:

  • Phone Charms & Straps: Due to normal wear and tear associated with daily phone handling, phone straps or charms that have been attached to a phone and used are not eligible for return unless defective upon arrival.

  • Acrylic Products with Protective Film: Many of our acrylic keychains and luggage tags come with a clear protective film to prevent scratches during transit. Items with removed or peeled protective films cannot be returned as new.

  • Custom / Personalized Tags: Engraved, custom-printed, or personalized luggage tags and charms are final sale and cannot be returned unless there is an error made on our end or a manufacturing defect.

  • Final Sale Items: Clearance items and gift cards are non-refundable.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. Small accessories can occasionally suffer transit damage or manufacturing flaws (e.g., broken clasp, missing attachment ring).

  • If your item arrives broken, defective, or incorrect, please notify us within 7 days of delivery at [email protected].

  • Please include your order number, a brief description of the issue, and clear photos showing the damaged or incorrect item.

  • Once verified, we will send a replacement free of charge or issue a full refund.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for return.

  2. If your return is accepted, we will provide you with a Return Authorization (RA) number and return shipping instructions. Please do not send items back without requesting a return first.

  3. Securely pack the items in their original packaging to prevent damage during transit.

  4. Ship the package using a trackable shipping service.

Note: Unless the return is due to a defect or our error, the customer is responsible for paying all return shipping costs. Initial shipping fees are non-refundable.

5. Refunds & Processing

  • Inspection: Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: If you have not received your refund after 10 business days, please check your bank account or credit card company first, as processing times may vary before a refund is officially posted.

6. Exchanges

The fastest way to exchange an item for another character, style, or color is to return the original item for a refund and place a separate order for the new item.

7. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us: